LKAB works in accordance with an ISO-certified quality assurance system that we call Total Quality. The term stands for an overall view of quality efforts that embraces the entire operation and which is based on customer focus and above all constant improvement.
The objective is to respond to the customer’s requirements for products and services and supply the market’s best value-in-use in iron making. The company considers it strategically important that quality and development efforts become a natural, integral part of day-to-day operations.
LKAB’s focus on quality has meant that quality complaints from customers have fallen to a level approaching zero at the same time as productivity has increased. During 2010 LKAB’s customer deliveries achieved a quality value or Q-value of 95.2 per cent on average. This is the highest Q-value measured for a full year since measurements began in 2000. The highest score ever was a reading of 100 per cent in December 2010.